These stories are based on confidential interviews conducted as part of the CDC Listening Project. Participants review and approve written summaries describing their work, their contributions, and the circumstances surrounding their separation. Stories are published without names or identifying details.
Making Critical Guidance on Hospital Infections Easier for Clinicians to Use
What happens when 900 pages of infection control guidance move from paper to online without redesign? Confusion and delays. This CDC health communicator applied user experience science to transform complex public health guidance into clear, accessible digital resources—ensuring that clinicians, health departments, and communities could quickly find and use life-saving information.